FAQ
The questions a careful buyer should ask.
Straight answers, on the page, before you have to ask them on a call. Where a promise matters, the written agreement carries it too — and if a promise published here ever differs from the agreement, §2 says whichever version is better for you controls.
01Who is a website project for?+
Established businesses whose website no longer reflects their capabilities, audience or goals. We assess scope, budget, timing and delivery fit before recommending an engagement.
02How is the project priced?+
We provide a written proposal based on content, page structure, design, development, approvals and launch requirements. Deeper discovery can be scoped as its own paid phase. Existing small-business plans are separate offers with their own boundaries.
03Can our team edit the site?+
We discuss who needs to publish and what they need to change. Static sites and a content management system serve different needs; the platform, training and handoff are specified in the scope. A custom CMS is not assumed.
04Will you preserve our content and search visibility?+
A redesign starts with a content and URL inventory. We identify material to keep, update or retire and agree redirects and launch checks. We do not guarantee rankings or traffic.
05Who approves the work?+
You nominate a sponsor and the people responsible for content, technical and final approval. We agree review points and ask for consolidated feedback so conflicting instructions do not delay the project.
06What happens if requirements change?+
We describe the impact on scope, cost and timing and obtain written approval before doing additional work. A fixed fee is tied to the agreed deliverables.
07What happens after a project enquiry?+
Mark reviews the request and contacts you about the goals, fit and next step. Submitting an enquiry does not book a build, order a free preview or create a payment obligation.
08What support is available after launch?+
The proposal specifies handoff and launch support. Ongoing care is separately scoped around the website and the changes you need. Availability, response expectations and exclusions belong in writing.
Existing small-business offers
Preview and subscription questions.
01Is the homepage preview really free?+
Yes — genuinely. We build your real homepage and send a private, unindexed link. No payment, no contract, no sales call, no credit card, no obligation. If the draft is not worth your time, delete the email and that is the end of it.
02How fast is “within two business days”, honestly?+
Two business days means exactly that: ask on a Friday afternoon and you will have it Monday or Tuesday, not Sunday. We would rather say that here than surprise you with it.
03What is included in the $149 monthly path?+
Design, build, and launch of your site; hosting, SSL, backups, uptime monitoring, and security patching; a contact form that emails you; connection of your domain; and unlimited small edits. No setup fee, no minimum term, and the price does not jump at renewal — there is no renewal event.
04What does the $299 growth plan add?+
Everything in the $149 monthly path, plus management of your Google Business Profile (hours, photos you provide, posts, Q&A), review requests sent to customers you name — we never write, buy, or filter reviews — and a monthly plain-English report of what changed and what it did. Month-to-month; drop back to $149 or cancel any month by email.
05What counts as a small edit?+
Any change to a page you already have that takes us under roughly 30 minutes: text, prices, hours, staff, photos, service areas, contact details. Unlimited, included, and live by the end of the next business day — send it by 4:00 p.m. ET to start the clock that day — or that month is free. New pages, redesigns, e-commerce, bookings, and custom features are quoted in writing before any work starts.
06What does a one-time redesign include?+
From $3,500: your existing site rebuilt page by page, two revision rounds, launch support, and a complete handoff — source files, images, full static export, no proprietary CMS. Half is the deposit, half is due at launch.
07Who owns the domain?+
You do. It is registered in your name and stays in an account you control. If we register one for you, we do it at cost, in your name, from day one.
08Can I cancel the monthly service?+
Email us. That is the entire process — no phone call, no cancellation form, no notice period, no minimum term. It takes effect at the end of the month you have already paid for, and you get a full static export of your site within ten business days, free.
09Will you move me from Hibu, Townsquare, Scorpion, or another provider?+
Yes, carefully. A switch starts with an inventory of what you own and can export. Your current site stays live until the new one is ready, and we never ask you to cancel anything until yours is standing. The switching page walks through it step by step.
10Do the concept studies represent clients?+
No, and we label them so you never have to wonder. They are fictional businesses we designed to show range. We are a new company — we would rather show you honest concept work than invented testimonials.
11Can you work with dental, medical, or legal businesses?+
Yes, with stated boundaries: we build public marketing pages and non-PHI contact paths only, we do not sign BAAs, and for law firms nothing publishes without the attorney's written approval. The dental and law pages spell those boundaries out.
12What happens after I request the free homepage?+
For the existing free-homepage offer, we review your request, build the homepage and send the private link within two business days. A project enquiry is a different request: we contact you about fit, scope and the next step. The privacy page describes how enquiries are processed.
13Why is there no client list or testimonial wall?+
Because we are new, and we will not fabricate one. The guarantee, the published agreement, the exit promise, and the free preview exist so you can judge us on the work in front of you instead of on borrowed logos.
Have a question about your project?
Discuss your goals and requirements directly with Mark.
Discuss a project